MASTERPAGE / GUIDES
Reviewing overdue installments and pending receipts
An overdue list organizes a review; it is not a final judgment about a customer’s position. Before contacting anyone, check the obligation, approved receipts and funds still awaiting allocation or verification.
Fix the review date
State the date the list describes and define overdue according to the agreement and approved procedure. Use the installment due date rather than its entry date. When comparing reports produced on different days, remember that newly reached due dates can change the list even when no employee has entered a new transaction.
Check exceptions first
Look for unallocated receipts, payments awaiting approval, documented schedule amendments or disputed items under review. Do not delete an obligation merely because a note exists, and do not treat every pending receipt as approved collection. Show the reason and reviewer so that missing information can be distinguished from an actual unpaid amount.
Assign a specific next action
Give each item needing attention an owner, next-action date and concise note without unnecessary personal information. Before sending a statement, verify the recipient and permission to share its details. This guide organizes records and internal follow-up; it does not define legal collection methods or justify extra charges or action against a customer.
A practical checklist
- A visible review date and agreed overdue definition.
- No double-counting of receipts and their allocations.
- Separate treatment of pending and disputed items.
- An owner, next date and outcome note for each follow-up.
Common questions
Is overdue age measured from record creation?
No. Use the date required by the agreement and procedure, normally the approved due date, rather than the date someone entered the record.
Should every overdue item trigger an automatic message?
No. Allocation or evidence may need review first. Automated messaging needs its own requirements and controls.